Last Updated: November 10, 2025
Lee & Sam Property Care Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website (https://www.landspropertycare.com), by phone, text message, email, or in person. By using our services or communicating with us, you agree to the practices described below.
Information We Collect
We collect the following categories of information:
A. Personal Information You Provide
- Name, phone number, email address, and postal address
- Project details, property address, and service requests
- Payment information (if provided for invoices or deposits)
- Any other information you voluntarily provide in forms, texts, or emails
B. Automatically Collected Information
When you visit our website, we may collect:
- IP address and browser type
- Device identifiers and operating system
- Pages visited, time spent, and referring URLs
- Cookies and similar technologies (see Section 9)
C. Communications Data
If you call or text us (including through Dialpad or other VoIP/SMS services), we may retain:
- Call recordings and voicemail messages (for quality assurance)
- SMS/MMS content and metadata (date, time, and recipient)
How We Use Your Information
We use your information to:
- Provide quotes, estimates, and contracts
- Schedule appointments and manage active projects
- Communicate regarding job progress, billing, or support
- Maintain internal records and comply with legal obligations
- Improve our services, website functionality, and customer experience
We do not sell or rent your personal information to third parties.
Text Messaging and Phone Communications
By providing your phone number, you consent to receive:
- Transactional and service-related texts (e.g., scheduling updates, confirmations, invoices)
- Occasional follow-ups regarding ongoing or completed projects
Message and data rates may apply.
You can opt out of non-essential texts at any time by replying STOP. To re-subscribe, reply START.
We will continue to send legally required communications (such as billing or safety notices) even if you opt out of marketing or informational texts.
How We Share Information
We may share your information only as necessary to run our business:
- Service Providers: With vendors who perform work on our behalf (e.g., payment processors, IT support, project-management software).
- Legal or Regulatory Authorities: If required by law, court order, or government request.
- Business Transfers: If we merge, sell, or transfer part of our business, customer data may be included.
All service providers are contractually required to protect your data and use it only for the purposes specified.
Data Retention
We retain personal information only as long as needed for legitimate business purposes or to meet legal requirements.
Records related to tax, warranty, or insurance obligations may be stored for up to 7 years. When data is no longer needed, it is securely deleted or anonymized.
Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.
While no system is 100 % secure, we continuously review and update our security practices.
Your Rights and Choices
Depending on where you reside, you may have rights to:
- Access, correct, or delete your personal information
- Withdraw consent for future communications
- Request a copy of the information we maintain about you
To exercise these rights, contact us at info@landspropertycare.com or write to:
Lee & Sam Property Care Inc.
Attn: Privacy Officer
1 N State St, Suite 1500, Chicago, Illinois 60602
We may require reasonable verification of identity before responding.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect or store information from individuals under 18 years of age. If you believe a minor has provided us information, please contact us immediately.
Cookies and Tracking Technologies
Our website may use cookies, analytics tools, and similar technologies to improve performance and personalize user experience.
You may disable cookies through your browser settings, but some site functions may not operate properly.
Third-Party Links
Our website may contain links to other websites or platforms. We are not responsible for their privacy practices or content.
Please review the privacy policies of any external sites you visit.
Do Not Track Signals
Our site does not currently respond to “Do Not Track” browser signals.
Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last Updated” date.
Continued use of our services after any changes constitutes acceptance of the revised policy.
Contact Us
For questions, concerns, or privacy requests, please contact:
Email: info@landspropertycare.com
Phone: [Your business number]
Mailing Address: 1 N State St, Suite 1500, Chicago, IL 60602