Legal

Accessibility Statement

Last updated: June 2026  ·  Effective immediately

Lee & Sam Property Care, Inc. is committed to digital accessibility for all users, including people with disabilities. This statement explains the standard we aim for, the measures we take, and how to reach us if you encounter a barrier on our website.

Our Commitment

We believe everyone should be able to access information about our services. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and to meet our obligations under the Americans with Disabilities Act (ADA) and applicable Illinois law. Accessibility is an ongoing effort, and we work to improve the usability of our website on a continual basis.

Conformance Status

The WCAG guidelines define requirements for improving accessibility for people with disabilities at three levels: A, AA, and AAA. This website is partially conformant with WCAG 2.1 Level AA, meaning some content may not yet fully meet the standard. Where we identify gaps, we prioritize remediation and provide alternative means of access in the meantime.

Measures We Take

To support accessibility across the site, we work to:

  • Maintain sufficient color-contrast ratios throughout the site
  • Provide descriptive alternative text for meaningful images
  • Structure content with semantic HTML headings for screen-reader compatibility
  • Ensure interactive elements are keyboard-navigable
  • Avoid content that flashes more than three times per second
  • Provide text alternatives for non-text content

Compatibility with Assistive Technology

Our site is designed to be compatible with current versions of the following:

  • Screen readers (including JAWS, NVDA, and VoiceOver)
  • Browser zoom up to 200% without loss of content or functionality
  • Keyboard-only navigation
  • Operating-system high-contrast display modes

Accessibility may depend on your particular browser, device, and assistive technology, and on the availability of supporting technologies.

Known Limitations

Despite our efforts, some areas of the site may not yet fully conform to WCAG 2.1 Level AA. Known areas under improvement include our interactive service-area map, which relies on visual interaction. If you need information from the map — or any other part of the site — in an alternative format, please contact us and we will provide it promptly.

Third-Party Content

Some features of our site rely on third-party tools and content — such as our contact-form processor, mapping provider, and financing partner — that are not under our direct control. We cannot guarantee the accessibility of third-party content, but we are glad to help you obtain the same information or complete the same task through an alternative channel.

Alternative Access & Accommodations

If any content or function on this site is not accessible to you, we will provide the information or assistance you need through an alternative method — such as by phone, email, or in person — at no additional cost. To request an accommodation or an alternative format, contact us using the information below.

Feedback

We welcome your feedback on the accessibility of our website. If you experience any barrier or have a suggestion for improvement, please let us know. We take all accessibility feedback seriously and aim to respond within 2 business days.

Formal Complaints & Enforcement

If you are not satisfied with our response, you may contact the U.S. Access Board at access-board.gov or file a complaint with the U.S. Department of Justice, Civil Rights Division.

About This Statement

This statement reflects our good-faith effort and ongoing commitment to accessibility. It is provided for informational purposes, does not create any warranty or contractual obligation, and does not waive any rights. We review and update this statement as our site and the applicable standards evolve.

Contact Us

Accessibility feedback or accommodation requests — we aim to respond within 2 business days: